Terms and Conditions

Delivery and Shipping Policy

Delivery Areas: Currently, we ship to Kathmandu, Bhaktapur, Lalitpur, and Kirtipur areas.

Shipping costs: Only Rs. 100 is charged per shipment irrespective of your consignment size and location. Also, there is a free shipping on high cart value, which is displayed on website itself.

Delivery times: Orders are typically processed within 2 business days, with delivery taking an additional 2 to 7 business days generally, depending on your location.

Raithaane Spot accepts no liability for any errors or omissions or behalf of itself. The address at which delivery of the product ordered by buyer/ user are to be made should be correct and proper in all respects. Raithaane spot shall not be responsible for delay.

By placing an order with Raithaane spot, you are agreeing to our terms and conditions, including our policies on shipping & delivery.

Return & Refund policies

Exchange policy: Contact our customer service team at [email protected] in within 5 days of receiving your order to initiate the exchange process.

Please provide your order number and the reason for the exchange in your email. Raithaane spot reserves all the rights to validate the reason of exchange.

Return eligibility: Items must be unused, unworn and in their Original condition with all the tag attached to be eligible for exchange. Exchange are subject to product availability. If the desired item is out of stock, a store credit or refund will be issued instead.

Shipping cost: Customers are responsible for the return and new product shipping costs.

Exchange process: Once your returned item(s) are received and inspected, we will process the exchange.

If the exchange is approved, the new item will be shipped to your promptly. Any price differences between the exchanged items will be handled accordingly. Final sales item: Please note that certain items may be market as final sale and are not eligible for exchange or return. These items will be clearly indicated on the product page.

Order cancellation policy

Order cancellation: Orders can be cancelled withing 24 hours of placement, without incurring any charges. To cancel your order, please contact us. Cancellation after shipment: If your order has already been shipped, it cannot be cancelled.

Custom orders: Custom or special orders cannot be cancelled once they have been processed.

Refund policy

Damaged or incorrect items: If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photographic evidence upon verification, we will issue a full refund or replacement at no additional cost.

If you are unsatisfied with the quality of any product, please reach out to us within 7 days of receiving your order. Refunds for quality concerns will be issued at your discretion following a review of your claim. Refunds will be processed to the original method of payment within 7 days after the approval of your refund request. Raithaane spot receives the right to modify or change the shipping refund ,and cancellation policies at any time. Any changes will be effective immediately upon posting on your website.

By placing an order with Raithaane spot, you are agreeing to our terms and conditions, including our policies on return and refund policy.

Pricing & Payment Policy

Pricing payment policy: The price of the all the goods shall be that stipulated in Raithaane spot current list price on Raithaane spot website inclusive of all applicable taxes. The delivery date of the goods purchased shall be initiated by Esewa, Khalti , only after successful acceptance of the offer to buy any goods/ product and the same shall be imitated to the buyer. The delivery of goods may or may not be free of charge according to the high / low value order of the products.