At Raithaane Spot, we are committed to providing fresh, authentic, and high-quality organic food products sourced from farmers across Nepal. Customer satisfaction is important to us, and we aim to resolve any concerns related to damaged, defective, or incorrect products. Please review our return and refund policy before placing an order.

1. Eligibility for Returns

We accept return requests under the following circumstances:

• The product received is damaged, defective, or spoiled upon delivery.
• An incorrect product was delivered.
• The product does not match the description or quantity stated on our website.
• The product does not meet our stated quality standards.

We do not accept returns for change of mind, personal preferences, or products that have been consumed or improperly stored after delivery.

2. Return Timeframe

Return requests must be submitted within the following timeframes:

• Perishable Products: Fresh fruits and other perishable food items must be reported within 12 hours of delivery.
• Non-Perishable Products: Rice, lentils, beans, flour, seeds, dried herbs, and other packaged food products must be reported within 7 days of delivery.

Requests submitted after these periods may not be eligible for return or refund.

3. Return Conditions

To qualify for a return, the following conditions must be met:

• The product must be in its original packaging whenever possible.
• Proof of purchase, such as an order confirmation or invoice, must be provided.
• The product must not have been consumed, altered, or tampered with.
• Clear photographs showing the damage, defect, or incorrect product must be submitted.
• The product must be stored appropriately until the return request is reviewed.

Products with confirmed quality issues upon delivery may be considered for return even if their packaging has been opened for inspection.

4. How to Initiate a Return

If you experience an issue with your order, please follow these steps:

1. Contact Raithaane Spot within the applicable return timeframe.
2. Provide your order number, contact details, and reason for requesting a return.
3. Share clear photographs of the product and its packaging.
4. Our team will review your request and provide further instructions.

We aim to review return requests within 24 hours of receiving the necessary information.

Contact Number: +977 9810349282

Contact Page: https://raithaanespot.com/contact/

5. Refund Process

Once a return request has been reviewed and approved, the refund will be processed as follows:

• Cash on Delivery (COD): Approved refunds will be processed through an agreed bank transfer or supported digital payment method within 3–5 business days.
• Online Payments: Payments made through supported online payment gateways will normally be refunded to the original payment method within 5–7 business days, where supported.
• Refund Confirmation: Customers will be notified once their refund has been initiated.

Refund processing times may vary depending on the payment provider or banking service. Delivery charges may be refunded if the return is due to an error on our part.

6. Exchange Policy

Customers may request an exchange instead of a refund for damaged, defective, or incorrectly delivered products.

• Exchanges are subject to product availability.
• Replacement products will be arranged after the return request is approved and any required product collection is completed.
• If the requested replacement is unavailable, customers may choose an alternative product of equivalent value or request a refund.
• Raithaane Spot will cover reasonable return and replacement delivery charges when the issue results from an incorrect or defective product supplied by us.

7. Non-Returnable Items

The following products are generally not eligible for return:

• Products that have been partially or fully consumed.
• Products damaged due to improper handling or storage after delivery.
• Perishable food items reported after the specified return timeframe.
• Products returned without valid proof of purchase.
• Items that have been altered, tampered with, or used beyond reasonable inspection.
• Products purchased in satisfactory condition where the customer has simply changed their mind.

Exceptions may apply when a product is confirmed to have been defective or incorrectly supplied.

8. Contact for Returns and Refunds

For any questions or concerns regarding returns, refunds, or exchanges, please contact us using the following information:

Raithaane Spot

Address: Baniyatar, Kathmandu, Nepal

Phone: +977 9810349282

Website: https://raithaanespot.com/

Contact Page: https://raithaanespot.com/contact/

Our team will assist you with your return or refund request and help resolve any issues with your order.